Complaints and contact

If something isn’t right

Contact

Email hello@casepoint.uk. We aim to reply within two working days.

Complaints about CasePoint

If you are unhappy with anything about the site, the case check, a checklist purchase, or the way an introduction was handled, email us with “Complaint” in the subject line. We will acknowledge within two working days and give you a full response within 14 days. If we need longer, we will tell you why.

Complaints about a solicitor

Solicitors we introduce are independent of CasePoint. Every SRA-regulated firm must have its own written complaints procedure, which you should use first. If you are not satisfied after eight weeks, you can take your complaint to the Legal Ombudsman. Concerns about a solicitor’s conduct can be raised with the Solicitors Regulation Authority. We would also like to know: tell us and we will review the firm’s place on the panel.

Your data

To withdraw consent to an introduction, or to ask for a copy or deletion of your information, email the address above. Our privacy notice explains what we hold and why.